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Posted on: June 3, 2020

Text-to-911 Now Available; Residents Urged to Prioritize Calling 911

Warren County E-911 is pleased to announce that Text-to-911 capabilities are now in place. However, residents should choose calling 911 over texting whenever possible. Text-to-911 should only be used in extreme emergencies. When using Text-to-911, texters must include their location/address and name. Telecommunicators cannot assist a texter if they do not have a location. No photos or videos should be sent via Text-to-911.

With Text-to-911 the caller has the ability to send a text message to reach 911 emergency call takers from their mobile phones. Whenever possible, the caller should continue to call 911 rather than text. If the person in need attempts to send a text to 911 where mobile service is not available, providers will send an automatic "bounce-back" message that will advise you to contact emergency services by another means, such as making a voice call. Bounce-back messages are intended to minimize your risk of mistakenly believing that a text-to-911 has been transmitted to an emergency call center when it has not.

Those using Text-to-911 should not text and drive.

For more information, contact the Warren County E-911 Center at 252-257-3456.

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